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For 10 trips ticket, weekly pass and full price monthly pass with unlimited trips and 50% discounted monthly pass (for pupils, students and blood donors) which, due to technical reasons, become faulty [does not grant free access “LIBER” any longer or during verification appear “REFUZAT” (refused) or ”COD DEFECT”(faulty code) messages], but are in good condition, in terms of physical integrity, is initiated either their replacement with new tickets of same type, or refund the cost of unused trips/days. The replacement and refund of faulty tickets, except for the 50% discounted monthly pass (for pupils, students and blood donors) can be made in any station with a commercial activity and, for such a request, the passengers should address to the involved cash desk staff for being issued new tickets.

The Replacement shall be made as follows:
10 trips ticket, refused after a number of used trips, is to be replaced with a new ticket of the same type, and the passenger shall pay for the used trips, as follows: the number of used trips x 1 trip fee (Lei 2,00).
The number of used trips will to be considered as mentioned on tickets (printed by validators or written by the control access staff) by deduction of not used trips from the initial 10 trips credit.
Monthly pass with unlimited trips, at full price or 50% discounted (for pupils/students and blood donors), refused after a certain number of days in use, is being replaced with a new pass of same type, and the passenger shall pay for the involved number of days in use, as follows: number of days in use x tariff/day (Lei 2,40 for full price monthly pass with unlimited trips and Lei 1,20, for 50% discounted pass with unlimited trips). The number of days in use is determined by taking into consideration the first date of use until the replacement date. The replacement day is being considered not used. If the date of first use is identical with the replacement date, the faulty ticket is replaced with a ticket of same type.

The refund shall be made as follows:
For 10 trips ticket, refused after a number of used trips, the passenger will be refunded the cost of unused trips, as follows: the number of unused trips x 1 trip fee (Lei 2,00). The number of unused trips is determined taking into consideration the inscriptions on the ticket (printed by validators or written by the control access staff) by deduction of not used trips from the initial 10 trips credit.
For full price monthly pass with unlimited trips or 50% discounted monthly pass (for pupils, students and blood donors), refused after a number of used trips, the passenger will be refunded the price of unused trips, as follows: the number of unused days x tariff/day (Lei 2,40 for full price monthly pass with unlimited trips and Lei 1,20 for 50% discounted price). The number of unused trips is determined taking into consideration the number of days from date of refund until the expiry date printed on ticket. The day of refund is considered not used. If the date of first use is identical with the date of refund, for the faulty pass it shall be refunded the cost of a same type pass.
For the replacement of pupils/students passes (action supposing the issuance of other tickets for pupils/students of same type), there are necessary the documents stated by the legal provisions into force (see Government Decision no. 42/2017).
The 2 trips tickets and daily pass are not subject to replacement. These trip titles shall be treated by the commercial staff, according to internal regulations into force
. For passengers holding free trip titles under Law no. 118/1990, Law no. 189/2000, Law no. 341/2005, passengers with disabilities under Emergency Government Decision no.102/1999, Metrorex retired staff and their family members, war veterans in the country and their family members, “Alstom” family members, the tickets replacement shall be made in Gara de Nord 1 metro station, Y exit, at the Administrative Office. For passengers holding free trip titles “Colaborator” and “Sportiv Metrotrex”, the replacement is being made at the Administrative Department located in Palat CFR building.



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